Refund
Refund Policy
For Nalgene customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to nalgeneb.shop.
What Nalgene customers should know about order problems
This order problems section covers orders and visits through nalgeneb.shop for Nalgene. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
eligibility at Nalgene
Customers using nalgeneb.shop can rely on the following Nalgene guidance about eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
What Nalgene customers should know about refund timing
For purchases made through nalgeneb.shop, Nalgene applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Details from Nalgene on condition of returns
The following condition of returns guidance applies to the Nalgene storefront at nalgeneb.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
What Nalgene customers should know about starting a request
Nalgene publishes this starting a request guidance for customers using nalgeneb.shop. When requesting a return or exchange, contact us at Support@Nalgeneb.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
What Nalgene customers should know about support
For Nalgene customers at nalgeneb.shop, this section explains support. For return or exchange assistance, contact Support@Nalgeneb.shop or 3525149100.
exceptions at Nalgene
The following exceptions guidance applies to the Nalgene storefront at nalgeneb.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgeneb.shop
Phone: 3525149100
Physical address: 97 Fenton Ave, Grand Forks, North Dakota, 58203, United States